Refund Policy

All sales are final. We do not accept returns, and we do not offer refunds or exchanges for change of mind, ordering the wrong item or size, or similar reasons. We know that is a firm policy, so please read each product page carefully before you order. If you have a question before you buy, ask us first through our contact page. We are happy to help you choose.

We want every order to arrive the way it should. If your order arrives damaged, defective, or is not what you ordered, contact us through our contact page within 14 days of delivery. Please include your order number and clear photos of the item, the packaging, and the shipping label. We will review every case and, where appropriate, offer a replacement or a refund to your original payment method.

If your tracking shows your order as delivered but you cannot find it, check around your home and with neighbors, then contact us through our contact page. We will look into it with the carrier and work with you toward a fair solution.

If you need to change or cancel an order, contact us as soon as possible. We can only change or cancel orders that have not yet shipped.

For the health and safety of pets, supplements and other consumable items cannot be returned once they have shipped. If an item arrives damaged, sealed incorrectly, or is not what you ordered, please contact us within 14 days of delivery as described above.

If you have a problem with an order, please contact us first. We would much rather fix it quickly than have you go through a long dispute with your bank.

The way to reach us is the form on our contact page. A real person reads and answers every message.